Information Technology Network Specialist

Supercad Trading LLC is seeking an experienced IT Network & Backup Engineer to join their technical team in Dubai, United Arab Emirates. The role involves managing and troubleshooting network infrastructure, servers, and backup solutions for clients.

Supercad Trading LLC has over 25 years of experience in the UAE, providing comprehensive IT solutions including cloud migration, security operations, infrastructure deployment, and ELV systems. They focus on a security-first mindset and partner with global technology leaders to deliver tailored solutions for various industries.

We are looking for a proactive, technically strong, and customer-focused individual to handle network, server, and backup issues independently. Apply now to join our growing team!

Company Overview

With over 25 years of deep-rooted experience in the UAE, Supercad Trading LLC is a go-to partner for all things IT, transforming organizations with end-to-end technology solutions that are secure, scalable, and built for growth. They offer comprehensive services, a security & risk-first mindset, trusted technology partnerships, and industry-tailored solutions for finance, healthcare, education, logistics, real estate, and government sectors.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Diploma/Bachelor’s degree in IT, Computer Science, Networking, or a related field
• Experience: 2–5 years of relevant UAE or GCC experience

Key Responsibilities

• Install, configure, and troubleshoot network infrastructure, including switches, routers, Wi-Fi, VLANs, VPNs, and firewalls.
• Configure and manage Cisco, FortiGate, and other network/security solutions.
• Install and maintain Windows Servers and related IT infrastructure.
• Configure, monitor, and troubleshoot Acronis, Veeam, and other backup solutions.
• Perform backup monitoring, restore testing, and disaster recovery activities.
• Troubleshoot network, server, hardware, software, and connectivity issues.
• Provide remote and on-site technical support to customers.
• Conduct preventive maintenance and system health checks.
• Support Microsoft 365, Azure, email, and cloud infrastructure.
• Prepare technical reports, documentation, and network diagrams.
• Participate in IT infrastructure projects, installations, migrations, and commissioning.
• Coordinate with vendors and technical teams for escalations.
• Ensure customer issues are resolved within agreed SLA timelines.

Requirements

• Diploma/Bachelor’s degree in IT, Computer Science, Networking, or a related field.
• 2–5 years of relevant UAE or GCC experience in IT networking and infrastructure.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching, and Wi-Fi.
• Hands-on experience with Cisco switches/routers and FortiGate firewalls.
• Experience with Acronis and/or Veeam backup solutions.
• Good knowledge of Windows Server and Microsoft 365.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer-handling skills.
• Valid UAE Driving Licence – Mandatory.
• Ability to travel to customer sites across the UAE.
• CCNA, Fortinet, Microsoft, Veeam, or Acronis certifications will be an advantage.

Benefits

• Opportunity to work with a leading IT solutions provider in the UAE.
• Exposure to a wide range of technologies and client environments.
• Potential for professional development and certifications.
• Collaborative team environment.