Inside Sales & Customer Service Executive
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| Company Name | Gulftainer |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Sharjah Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Provide structured inside sales support for the RoRo and Breakbulk Sales Teams by managing RFQs, quotations, pricing coordination, documentation flow, and customer communication. Ensure fast and accurate response to customer inquiries and maintain clear internal coordination for smooth execution. Strengthen conversion ratios through reliable, proactive support.
Company Overview
Gulftainer is a global port operator with a strong presence in the transportation, logistics, supply chain, and storage industries. Located in Sharjah Emirate, United Arab Emirates, it provides comprehensive solutions for RoRo, Breakbulk, and Project Cargo. Gulftainer focuses on delivering efficient and accurate services to enhance customer satisfaction and optimize operations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2-3 years
Key Responsibilities
- Handle all incoming RFQs for RoRo, Breakbulk, and Project Cargo with timely and accurate pricing.
- Prepare quotations, proposals, service sheets, and pricing structures aligned with GT margins and commercial governance.
- Act as the primary contact point for customers on quotations, booking queries, schedules, documentation, and operations status.
- Update all RFQs, leads, quotations, and customer interactions in the CRM with 100% accuracy.
- Track conversion ratios and provide weekly performance and activity reports.
- Engage closely with GTMS operations, terminals, marketing, documentation, customer service, and finance teams.
Requirements
- 2 – 3 years of inside sales or customer service experience within freight forwarding/logistics focused on RORO & Breakbulk / Project Cargos.
- Experience in Breakbulk, RoRo, or MPP operations is an advantage.
- Strong communication, accuracy, and organisational skills.
- Skilled in Microsoft Office, CRM tools, and structured reporting.
- Fluent in English, Arabic, and Hindi/Urdu/other languages desired.
Benefits
- Opportunities for professional development and career growth.
- Exposure to global port operations and logistics.
- Collaborative and dynamic work environment.
- Networking opportunities within the industry.