IT Senior Application Service Desk
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| Company Name | M42 Health |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates (On-site) |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
M42 Health is seeking an experienced IT Senior Application Service Desk professional to join their team in Abu Dhabi, United Arab Emirates. This role is crucial in supporting and managing application services, contributing to M42’s mission of transforming healthcare through innovative technology.
Company Overview
M42 is an Abu Dhabi-based, global tech-enabled healthcare company operating at the forefront of medical advancement. The company is seeking to transform lives through innovative clinical solutions that can solve the world’s most critical health and diagnostic challenges. By harnessing unique medical and data-centric technologies, including genomics and AI, M42 is transforming the traditional healthcare ecosystem and delivering the highest level of precise, patient-centric, and preventative care.
M42 has over 20,000 employees and more than 450 facilities in 26 countries around the world. M42 owns a wide portfolio of assets that includes Amana Healthcare, Biogenix Labs, Danat Al Emarat, Diaverum, HealthPoint Hospital, the HealthPlus network of specialty centers, Moorfields Eye Hospital Abu Dhabi, Imperial College London Diabetes Centre, Insights Research Organization & Solutions (IROS), Omics Center of Excellence and National Reference Laboratory, among others.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Provide expert-level support for various healthcare applications and systems.
- Troubleshoot and resolve complex application-related issues and escalations.
- Manage incident resolution, service requests, and problem management processes.
- Collaborate with IT teams and vendors to ensure application stability and performance.
- Contribute to the continuous improvement of service desk operations and knowledge base.
- Mentor junior service desk staff and ensure high-quality service delivery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in an IT Service Desk or Application Support role, preferably in healthcare.
- Strong understanding of ITIL principles and service management best practices.
- Excellent problem-solving skills and attention to detail.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a fast-paced, global healthcare environment.
Benefits
- Opportunity to work with cutting-edge healthcare technology and AI.
- Competitive salary and comprehensive benefits package.
- Professional growth and career advancement opportunities within a global company.
- Contribute to transforming lives through innovative clinical solutions.
- Work in a collaborative and supportive international team.
- Access to M42’s extensive network of healthcare facilities and resources.