IT Senior Application Service Desk
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| Company Name | M42 Health |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
M42 is seeking an IT Senior Application Service Desk professional to join their team in Abu Dhabi. This role focuses on providing technical support and ensuring efficient resolution of IT-related issues.
Company Overview
M42 is an Abu Dhabi-based, global tech-enabled healthcare company with over 20,000 employees and more than 450 facilities in 26 countries. They are at the forefront of medical advancement, using innovative clinical solutions to address global health challenges.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide advanced technical support for various applications.
- Troubleshoot and resolve IT-related issues efficiently.
- Escalate complex problems to appropriate teams.
- Ensure adherence to service level agreements (SLAs).
- Document and maintain IT support procedures.
- Collaborate with IT teams to improve service delivery.
Requirements
- Proven experience in IT support and application troubleshooting.
- Strong knowledge of ITIL or similar service management frameworks.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Experience with relevant IT systems and software.
- Relevant certifications are a plus.
Benefits
- Opportunities for professional development and training.
- Work in a global, tech-enabled healthcare environment.
- Be part of a company at the forefront of medical advancements.
- Collaborative and supportive team culture.
- Competitive benefits package.
- Exposure to cutting-edge technologies and innovations.