Junior Support Specialist

Job Overview ASEE is seeking a Junior Support Specialist to join their team in the Brno Metropolitan Area. This role is crucial for providing essential support for ASEE’s banking and payment technology solutions, ensuring smooth operations for clients across various regions. Company Overview ASEE is a global banking and payment technology provider serving financial institutions, merchants, and public sector organizations across Europe, the Middle East, Africa, and Latin America. They offer a comprehensive portfolio covering core banking, digital channels, payment acquiring & issuing, eCommerce, transaction processing, and more. Operating through two main brands, ASEE and Payten, they are part of the Asseco Group, Europe’s sixth-largest software company, with nearly 4,000 professionals across 25+ offices worldwide. ASEE is committed to combining fully customized products with deep regional expertise. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: none Experience: 1 Year+

Key Responsibilities

Provide technical assistance to clients and internal teams on ASEE’s banking and payment solutions. Troubleshoot and resolve software and system-related issues promptly and efficiently. Escalate complex problems to senior support engineers or development teams when necessary. Maintain clear and accurate documentation of support requests, solutions, and procedures. Collaborate effectively with various departments to ensure seamless service delivery and client satisfaction. Assist in monitoring system performance and identifying potential issues proactively.

Requirements

Basic understanding of IT systems, software, and networking concepts. Strong problem-solving and analytical skills to diagnose and resolve technical issues. Excellent communication and interpersonal abilities for effective client interaction. Ability to work effectively and adapt quickly in a fast-paced, global environment. Eagerness to learn and continuously adapt to new technologies and product updates. Familiarity with financial technology (FinTech) or payment systems is considered a valuable asset.

Benefits

Opportunities for professional growth and career development within a leading global tech company. Work with cutting-edge banking and payment technologies and innovative solutions. Be part of a collaborative and innovative work environment focused on excellence. Receive a competitive salary and comprehensive benefits package. Gain exposure to diverse international markets and a broad client base. Join the Asseco Group, Europe’s sixth-largest software company.