Officer- Customer Service
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
We are seeking a dedicated Officer- Customer Service to join First Abu Dhabi Bank (FAB) in Abu Dhabi. This role focuses on providing excellent customer service and support to bank clients, ensuring their needs are met efficiently and professionally.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services to individuals, businesses, and institutions. FAB is committed to innovation, customer satisfaction, and contributing to the economic growth of the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person.
- Resolve customer complaints and issues promptly and effectively.
- Process customer transactions and account updates accurately.
- Provide information on bank products and services.
- Maintain customer records and ensure data accuracy.
- Adhere to bank policies and procedures.
Requirements
- High school diploma or equivalent; Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service.
- Excellent communication and interpersonal skills.
- Ability to handle difficult situations with empathy and professionalism.
- Strong problem-solving skills.
- Proficiency in using computer systems and software.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Comprehensive training programs.
- Employee wellness programs.
- Access to bank facilities and services.