Officer- Customer Service (Emiratized Role)
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 1 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. You will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
Company Overview
First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB is looking for driven and skilled professionals ready to take on new challenges to achieve goals and make a lasting impact on the company and the industry.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 1-2 years preferred
Key Responsibilities
- Achieve sales targets.
- Serve as the primary point of contact for customer inquiries, concerns, and requests.
- Respond to customer queries through various channels, including phone, email, and chat.
- Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary.
- Maintain accurate records of customer interactions and transactions using CRM systems.
- Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions.
Requirements
- Strong verbal and written communication skills in both Arabic and English.
- Excellent problem-solving abilities and attention to detail.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Proficiency in customer service software and CRM systems.
- Previous experience in customer service or a related field (1-2 years preferred).
- In-depth knowledge of UAE culture and business practices.
Benefits
- Opportunities for professional development and career growth within First Abu Dhabi Bank.
- Work in a collaborative and supportive team environment.
- Contribute to a positive team environment by supporting colleagues and sharing best practices.
- Participate in ongoing training and development programs to enhance customer service skills.
- Be a vital member of our customer service department.