Officer- Customer Service

Job Overview

First Abu Dhabi Bank (FAB) is seeking a driven and skilled Officer-Customer Service to join their team in Abu Dhabi. You will be responsible for actively selling and cross-selling bank products, processing customer requests, and promoting digital banking channels.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. They are looking for professionals who are driven, skilled, and ready to take on new challenges to achieve their goals and make a lasting impact on the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School graduated
• Experience: 2 years’ relevant experience

Key Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications.
• Process customer requests (e.g. account opening, online requests, cheque delivery).
• Encourage customers to build their balances and migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs.
• Educate customers about automated channels and promote their migration.

Requirements

• High School graduate.
• 2 years’ relevant experience in the banking sector.
• Familiarity with bank products, customer experience, and related policies.
• Excellent communication and interpersonal skills.
• Ability to meet individual sales targets.

Benefits

• Opportunity to join the #1 bank in the UAE.
• Be part of a prestigious organization.
• Collaborative and challenging work environment.
• Opportunities for professional growth and development.
• Contribute to making a lasting impact on the company and industry.