Porsche Customer Service Advisor

Job Overview

Porsche Zentrum Aargau is seeking a dedicated Porsche Customer Service Advisor to join their team in Oftringen, Switzerland. In this role, you will be the primary contact for Porsche customers, ensuring exceptional service and fulfilling their individual needs for vehicle maintenance or new car inquiries, embodying the passion for the Porsche brand.

Company Overview

Porsche Zentrum Aargau, part of F. + M. Konstantin AG, is a family-run company with approximately 30 passionate employees located in Oftringen, Switzerland. They specialize in offering the full range of Porsche vehicles, from Macan to the legendary 911, ensuring they are always in pristine condition. The company prides itself on being a reliable and personal Porsche partner, committed to fulfilling individual customer wishes and providing the best possible service through continuous staff training and deep expertise.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Act as the primary point of contact for Porsche customers, fostering strong relationships.
• Provide expert advice and support regarding vehicle maintenance, services, and sales inquiries.
• Ensure personalized and reliable service to meet individual customer wishes and expectations.
• Handle all customer requests promptly and efficiently, from vehicle diagnostics to new model information.
• Contribute actively to maintaining and enhancing high customer satisfaction and loyalty.
• Embody the fascination and high standards associated with the Porsche brand.

Requirements

• Proven experience in customer service, preferably within the automotive or luxury goods sector.
• Passion for the Porsche brand, its values, and innovative technologies.
• Exceptional communication, interpersonal, and consultation skills.
• Ability to work effectively in a dedicated and team-oriented environment.
• Commitment to continuous professional development and deepening specialist knowledge.
• A customer-oriented mindset with a strong focus on delivering excellent service.

Benefits

• Opportunity to work directly with the prestigious and exciting Porsche brand.
• Be part of a passionate, dedicated, and family-run team in a supportive environment.
• Access to continuous professional development and training opportunities.
• Chance to contribute significantly to high customer satisfaction in a premium segment.
• Engaging work with a diverse range of high-performance sports cars.
• Experience a collaborative culture focused on quality and customer experience.