Receptionist

Job Overview

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), one of the UK’s largest and most respected NHS trusts, is seeking a Receptionist to join its busy outpatient department in Colney. This role plays a vital part in supporting patients, clinicians, and the wider hospital team, ensuring a welcoming environment and efficient administrative support.

With over 10,000 staff, NNUH provides acute care for around one million people and is home to leading teaching and research facilities, including the Quadram Institute. By joining the Trust, you’ll be part of a diverse workforce committed to delivering safe, compassionate, and high-quality healthcare.

Job Responsibilities

• Greet patients and visitors at the outpatient reception area.
• Provide high-quality patient reception and administrative support.
• Assist the Phlebotomy Manager and healthcare staff with patient care processes.
• Manage bookings, appointments, and patient records.
• Deliver service with professionalism, respecting NNUH’s PRIDE values: People-focused, Respect, Integrity, Dedication, and Excellence.
• Support inclusivity, teamwork, and high standards of care.
• Contribute to the smooth operation of outpatient services.

Requirements

• Essential:
  • Prior experience in administration, reception, or healthcare support.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a busy environment.
  • Strong organizational and IT skills.
• Desirable:
  • Previous NHS or hospital experience.
  • Knowledge of patient care procedures.
  • Ability to manage multiple tasks in a fast-paced setting.

Benefits

Working at NNUH comes with a wide range of NHS benefits and perks, including:

• Flexible working hours.
• NHS pension scheme.
• Generous annual leave entitlement.
• Discounted gym memberships.
• Free confidential counselling and staff wellbeing support.
• On-site nursery and staff discounts at cafes.
• Free Park & Ride service to NNUH Colney Lane.
• Career development and training opportunities.
• Staff bank and salary sacrifice schemes (e.g., lease cars, Cycle to Work).

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