Receptionist

Job Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: high school certificate or equivalent
• Experience: Entry level

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.

Benefits

• Opportunities for career advancement within Hilton.
• Be part of a global hospitality company.
• Work in a supportive team environment.
• Gain valuable experience in guest services and front office operations.
• Access to Hilton’s employee benefits and programs.
• Develop skills in customer service and communication.