Reservation Agent (Arabic Speaker)

Job Overview

Mercure Dubai Barsha Heights is seeking an Arabic-speaking Reservation Agent to join their team in Dubai, United Arab Emirates. This role is crucial in assisting guests with bookings and inquiries, contributing to a seamless and welcoming experience, ensuring high-quality service and guest satisfaction.

Company Overview

Mercure Dubai Barsha Heights – Hotel Suites & Apartments, part of the global Accor group, offers spacious accommodations and comprehensive guest facilities in Dubai. Located conveniently on Sheikh Zayed Road, it caters to both leisure and business travelers, providing an excellent living experience with close proximity to major malls and business hubs like Media City, Internet City, and Knowledge Village. The hotel ensures guests experience the spaciousness and freedom of their own apartment & suite.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 1 Year+

Key Responsibilities

• Manage and process guest reservations efficiently and accurately for Arabic-speaking guests.
• Provide excellent customer service and support to guests via phone, email, and other communication channels.
• Assist guests with inquiries regarding hotel services, facilities, pricing, and local attractions.
• Upsell hotel amenities and services when appropriate to enhance the guest experience.
• Maintain accurate records of guest information and booking details in the reservation system.
• Collaborate effectively with the front desk, sales, and other hotel departments to ensure smooth operations.

Requirements

• Fluency in Arabic and English, both written and verbal, is essential.
• Previous experience in hotel reservations, front office, or a customer service role is preferred.
• Strong communication and interpersonal skills with a guest-focused approach.
• Ability to work effectively in a fast-paced and dynamic hospitality environment.
• Proficiency in reservation software (e.g., Opera) and Microsoft Office Suite.
• Attention to detail and excellent organizational skills to handle multiple bookings.

Benefits

• Opportunity to work with a leading international hotel brand (Mercure, part of Accor).
• Competitive salary and a comprehensive benefits package.
• Professional development and career growth opportunities within the global Accor network.
• Work in a dynamic, diverse, and multicultural team environment.
• Employee discounts on hotel stays and services across Accor properties worldwide.
• Access to comprehensive training programs to enhance skills and knowledge.