Reservations Agent

Job Overview Crowne Plaza Kuala Lumpur City Centre is seeking a dedicated Reservations Agent to manage guest bookings and inquiries. In this role, you will be crucial in ensuring a seamless and welcoming experience for all guests, contributing to the hotel’s reputation for excellent service. Company Overview Crowne Plaza Kuala Lumpur City Centre is a premier hotel located in the vibrant heart of Kuala Lumpur, Malaysia. Renowned for catering to both business travelers and leisure seekers, the hotel offers exceptional comfort and convenience, with easy access to major attractions like the Petronas Twin Towers and KLCC Park. As part of the global IHG (InterContinental Hotels Group) family, Crowne Plaza is committed to delivering world-class hospitality and creating memorable stays for its guests. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 2 Year+

Key Responsibilities

Manage and process guest reservations accurately and efficiently. Handle incoming calls and emails regarding room availability and bookings. Provide detailed information about hotel facilities, services, and local attractions. Resolve guest inquiries and issues related to reservations promptly and professionally. Maintain up-to-date knowledge of room rates, promotions, and packages. Collaborate with the front office and sales teams to optimize room occupancy.

Requirements

Previous experience as a Reservations Agent or in a similar hospitality role (2 Year+ experience preferred). Excellent communication and interpersonal skills. Proficiency in reservation software and hotel management systems. Strong organizational skills and attention to detail. Ability to work flexible hours, including weekends and public holidays. A passion for delivering outstanding guest service.

Benefits

Competitive salary package. Opportunities for career growth and professional development within IHG. Work in a prestigious international hotel brand in a prime city location. Access to employee discounts and IHG benefits programs. A supportive and dynamic team environment. Exposure to diverse international clientele.