Reservations Agent

Job Overview

Marriott International is seeking a Reservations Agent to process reservation requests, changes, and cancellations. The role involves identifying guest needs, verifying room availability, explaining policies, and maximizing revenue through sales techniques. The Reservations Agent will also address guest concerns and maintain company standards.

Company Overview

Marriott International is a leading global hospitality company dedicated to being an equal opportunity employer. W Hotels, part of Marriott International, aims to ignite curiosity and expand worlds by reinventing the norms of luxury and fostering an environment that values diverse backgrounds and experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school diploma or G.E.D. equivalent
• Experience: Entry level / No related work experience

Key Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• Ability to follow all company policies and procedures.
• Maintain a clean and professional appearance.
• Ability to speak clearly and professionally.
• Ability to develop and maintain positive working relationships.

Benefits

• Opportunities for growth within Marriott International.
• Work in a diverse and inclusive environment.
• Be part of a global team with Marriott International.
• Engaging and supportive work culture.
• Experience Marriott’s excellence.
• Become the best version of you.