Reservations Agent – Global Contact Centre – Jumeirah Group & Corporate

Job Overview

Jumeirah Group is seeking an enthusiastic Reservations Agent for its Global Contact Centre in the United Arab Emirates. This entry-level role is crucial for delivering exceptional luxury hospitality service by managing reservations and ensuring a seamless experience for guests worldwide.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab, and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries for hotel reservations.
• Provide detailed information about Jumeirah properties, amenities, and promotions.
• Process new bookings, modifications, and cancellations accurately and efficiently.
• Deliver outstanding customer service, anticipating guest needs and exceeding expectations.
• Resolve guest issues and complaints professionally and promptly.
• Maintain up-to-date knowledge of all Jumeirah hotels, rates, and booking systems.

Requirements

• Entry-level candidates welcome; no prior experience required.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a passion for guest service.
• Ability to work effectively in a fast-paced, multicultural environment.
• Proficiency in basic computer applications and willingness to learn reservation systems.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Opportunity to join a world-renowned luxury hospitality brand.
• Comprehensive training and development programs.
• Competitive salary and attractive benefits package.
• Career growth opportunities within Jumeirah Group globally.
• Access to employee discounts at Jumeirah properties.
• Work in a dynamic and supportive international team environment.