Room Service Manager

Hôtel Beau-Rivage Genève is seeking a Room Service Manager to lead an iconic luxury hotel service and offer guests a personalized experience directly in their room or suite. You will be a true ambassador of excellence, coordinating, organizing, and developing Room Service while ensuring the highest standards of quality, profitability, and customer satisfaction.

Located in front of Lake Geneva, Beau-Rivage enjoys a privileged place in the heart of Geneva. Since 1865, Beau-Rivage has cultivated an authentic art of living. Each of the 52 rooms and 43 suites is a true discovery. For 150 years, the House has been accumulating and sublimating the treasures of time to offer each visitor the unique privilege of beauty and refinement.

Join us to reinvent the Room Service experience at Beau-Rivage Genève. ✨🍽️

Company Overview

Beau-Rivage Genève is an iconic palace located in the heart of Geneva, a stone's throw from the business district, the famous Rue du Rhône, the Old Town, and the Museums. Since 1865, Beau-Rivage has cultivated an authentic art of living where many personalities have left their mark. The hotel is undergoing a major transformation of its spaces and dining offerings, writing a new chapter in its history.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 5 Year+

Key Responsibilities

• Participate in the creation and deployment of the new Room Service experience.
• Ensure personalized, elegant, and impeccable service for an international clientele.
• Oversee the quality of presentation of dishes, drinks, equipment, and room service setups.
• Develop a culture of detail and anticipation to exceed client expectations.
• Organize and coordinate all Room Service activities, ensuring smooth operations from order taking to in-room delivery.

Requirements

• Proven experience in a Room Service management role within a 5* establishment.
• Excellent knowledge of luxury hotel standards and customer experience.
• Natural leadership and strong operational presence.
• Ability to simultaneously manage operational, human, and financial aspects of a department.
• Attention to detail, organization, and quality.
• Excellent interpersonal skills and a strong sense of service.
• Proficiency in French and English; any other language is an asset.
• Comfortable with IT tools and hotel management systems.
• Flexibility and availability to work according to operational needs, including evenings, weekends, and holidays.

Benefits

• Join an iconic palace in Geneva at a key moment in its history.
• Actively participate in the reopening of a fully renovated establishment.
• Join a team passionate about excellence and the art of hospitality.
• Benefit from a prestigious, stimulating, and multicultural work environment.
• Enjoy training and professional development opportunities.
• Evolve within a human-sized company that values autonomy, innovation, and talent development.