Room Service Order Taker

Job Overview

Kempinski Hotels is seeking a Room Service Order Taker to join their team in Dubai, United Arab Emirates. This role is responsible for handling guest orders for room service with efficiency and professionalism.

Company Overview

Founded in Germany in 1897, Kempinski Hotels represents the finest traditions of European hospitality, synonymous with distinctive luxury. With a collection of hotels in grand cities and resorts worldwide, Kempinski offers luxurious accommodations, superb cuisine, and impeccable service, blending local flair with international standards.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Accurately take room service orders from guests via phone or other designated channels.
• Communicate guest orders clearly and efficiently to the kitchen and bar staff.
• Provide information about menu items, specials, and promotions to guests.
• Ensure all guest requests are handled promptly and professionally.
• Maintain a high level of service standards in all guest interactions.
• Upsell additional items and services when appropriate.

Requirements

• Previous experience in a similar role, preferably in hospitality or customer service.
• Excellent communication and interpersonal skills, with a professional phone demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail to ensure order accuracy.
• A positive attitude and a commitment to guest satisfaction.
• Proficiency in English; knowledge of other languages is a plus.

Benefits

• Opportunity to work with a renowned international luxury hotel brand.
• Competitive salary and benefits package.
• Professional development and career growth opportunities within Kempinski Hotels.
• A dynamic and multicultural work environment.
• Experience the unique charm and luxury of Kempinski properties.