Sales Support Officer

Job Overview

BIA GROUP is seeking a Sales Support Officer to join their team in Plaines Wilhems District, Mauritius. This entry-level role is crucial for assisting the sales team in providing high-quality products and services across the mining, quarrying, construction, transport, and energy sectors. The successful candidate will contribute to maintaining strong customer relationships and efficient sales operations.

Company Overview

Since 1902, BIA is recognized by its customers for the quality of its products and services in the mining and quarrying, construction, transport and energy sectors as exclusive distributor of Komatsu equipment and parts, as well as other reputable manufacturers like Metso, Cummins, Bomag, MAN, Foton, Furukawa, GHH… for complementary products. Today BIA Group has become a well-established, multinational and trusted long-term business partner, operating in more than 20 countries in Africa and in the Benelux regions. The family-owned group distinguishes itself through the extent of its network and state-of-the-art technical facilities to support its clients close to their operations. The group is continuously developing its capabilities and expertise to meet the ever-growing customer needs. BIA provides a wide range of solutions including equipment sales, rental, parts supply, aftersales services as well as support services such as structured financing solutions, supply chain management and training to assist its customers on their project’s development. More recently, BIA was pioneer in adopting innovation & technology solutions to increase customer’s productivity and safety on sites.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide comprehensive administrative and operational support to the sales team.
• Assist in the preparation of sales proposals, presentations, and quotations for clients.
• Maintain accurate customer records and diligently update sales databases.
• Process sales orders efficiently and coordinate timely product delivery.
• Liaise with customers to address inquiries and provide detailed product and service information.
• Support the aftersales service process and contribute to customer relationship management.

Requirements

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively and collaboratively in a fast-paced, multinational environment.
• A proactive attitude and genuine willingness to learn about BIA GROUP’s diverse product range.
• Demonstrated attention to detail and accuracy in data entry and documentation.

Benefits

• Opportunity to work in a leading multinational group across various industrial sectors.
• Gain invaluable experience with renowned equipment manufacturers like Komatsu, Metso, and Cummins.
• Be part of a well-established, family-owned company with a long-standing reputation.
• Potential for professional development and career growth within BIA GROUP.
• Engaging work environment with a strong focus on innovation and technology.
• Exposure to diverse markets across Africa and the Benelux regions.