Senior Agent, Customer Service (Russian Speaker)

Job Overview

OKX is actively seeking a Senior Agent, Customer Service fluent in Russian to join their team. This role is based in Kuala Lumpur, Malaysia, and is critical for delivering exceptional support to OKX’s diverse global user base. You will contribute to OKX’s mission of reshaping the future with Crypto and Web3 technology.

Company Overview

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual’s freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide exceptional customer support in Russian and English across multiple communication channels.
• Efficiently resolve complex customer inquiries and technical issues related to crypto and Web3 products.
• Educate users on OKX’s platform features, services, and blockchain technology.
• Identify and escalate urgent customer feedback or recurring issues to specialized teams.
• Contribute to the continuous improvement of customer service processes and knowledge base articles.
• Stay up-to-date with OKX’s product updates, market trends, and industry regulations.

Requirements

• Fluency in both Russian and English, with excellent verbal and written communication skills.
• Proven experience in a customer service role, ideally within financial services or the cryptocurrency industry.
• Strong problem-solving capabilities and a genuine customer-centric approach.
• Ability to work effectively and maintain composure in a dynamic, fast-paced global environment.
• Willingness and ability to relocate to Kuala Lumpur, Malaysia for this role.
• Familiarity with cryptocurrency, blockchain technology, and Web3 concepts is highly advantageous.

Benefits

• Opportunity to work for a leading global cryptocurrency exchange and Web3 platform.
• Competitive compensation package and opportunities for professional growth.
• Relocation assistance provided for international candidates moving to Kuala Lumpur.
• Work in a vibrant, international, and innovative team environment.
• Be a part of shaping the future of finance through cutting-edge blockchain technology.
• Exposure to advanced security protocols and industry best practices in the crypto space.