Senior Officer- Contact Centre – Customer Care Unit
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Senior Officer position available in the Contact Centre – Customer Care Unit at First Abu Dhabi Bank (FAB) in Abu Dhabi, United Arab Emirates.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products. With a strong presence in the region, FAB is committed to delivering exceptional customer service and innovative solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Manage and resolve customer inquiries and complaints efficiently.
- Ensure high levels of customer satisfaction through excellent service.
- Monitor and analyze contact center performance metrics.
- Train and mentor junior team members.
- Maintain up-to-date knowledge of bank products and services.
Requirements
- Strong communication and interpersonal skills.
- Proven experience in a contact center environment.
- Excellent problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Knowledge of banking products and services.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development.
- Supportive and collaborative work environment.
- Career growth within a leading financial institution.
- Comprehensive training programs.