Senior Officer- Contact Centre Technology
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Assist in managing the day-to-day operations of all direct banking channels activities, and assist in the design of new processes and features within the channels.
Company Overview
First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB is looking for driven, skilled professionals ready to take on new challenges to make a lasting impact on both the company and the industry as a whole.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2 years
Key Responsibilities
- Draft business requirements and change requests.
- Design new processes and features within the channels.
- Track daily transactions performed over the channels and monitor fulfilment.
- Resolve customer complaints within the specified TAT.
- Perform channel User Acceptance Test (UAT) and prepare Business Requirement Document (BRD).
- Prepare MIS, meet performance standards, and overall Teams achievements.
Requirements
- Minimum Bachelor’s degree, commercial and technical qualifications.
- Graduate with 2 years’ experience within customer service industry.
- General Banking experience with sound operational understanding is mandatory.
- Understanding of Contact Centre technology, such as IVR and web, and workflow management software.
- Strong analytical skills, and business logic.
Benefits
- Opportunity to join the #1 bank in the UAE.
- Be part of a prestigious organization.
- Chance to make a lasting impact on the company and industry.
- Collaborative and challenging work environment.
- Opportunities for professional growth and development.