Senior Specialist, Customer Success

Job Overview

Mastercard is seeking a Senior Specialist, Customer Success to join their team in Seoul, South Korea. This role focuses on building strong client relationships, driving the adoption of Mastercard’s digital payment solutions, and ensuring overall customer satisfaction and success within the market.

Company Overview

Mastercard is a leading global technology company in the payments industry, dedicated to empowering economies and people across more than 200 countries and territories. Through its innovative technology, strategic partnerships, and vast networks, Mastercard builds a sustainable economy by providing secure, simple, smart, and accessible digital payment choices that help individuals, businesses, and governments achieve their full potential. More information can be found at http://www.mastercard.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Bachelors Degree

Key Responsibilities

• Build and nurture strong, long-lasting client relationships, acting as a trusted advisor.
• Understand client needs and strategic objectives to align them with Mastercard’s offerings.
• Drive the adoption, utilization, and value realization of Mastercard products and services.
• Identify opportunities for growth within existing accounts and collaborate with sales teams.
• Monitor customer performance metrics and proactively address any potential issues or concerns.
• Contribute to the development and implementation of best practices for customer success strategies.

Requirements

• Proven experience in a customer success, account management, or client-facing role.
• Solid understanding of the digital payments ecosystem, financial services, or IT consulting.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to analyze complex data, identify trends, and provide actionable insights.
• Proactive and solutions-oriented mindset with a strong customer-centric approach.
• Demonstrated ability to manage multiple priorities and stakeholders effectively.

Benefits

• Opportunity to work with a leading global technology and payments company.
• Competitive compensation and comprehensive benefits package.
• Significant opportunities for professional growth and career development.
• Work in a dynamic and innovative international team environment.
• Contribute to empowering economies and connecting people worldwide.
• Access to cutting-edge technology and a vast global network.