Service and Support Engineer
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| Company Name | Refeyn |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | South Korea (Remote) |
| Qualifications | Bachelor’s Degree |
| Experience | 3 Year+ |
Job Overview
Refeyn is seeking a Service and Support Engineer to join their team in South Korea, with the flexibility to work remotely. In this role, you will be instrumental in providing technical service and support for Refeyn’s innovative mass photometry instruments, a breakthrough technology used for molecular analysis in biotechnology research. You will ensure the seamless operation and optimal performance of these cutting-edge systems for global installations, directly contributing to scientific innovation and discovery.
Company Overview
Refeyn is a private company at the forefront of molecular analysis, pioneering its breakthrough mass photometry technology. With operations in South Korea, Refeyn develops sophisticated instruments capable of weighing individual molecules with light, providing rapid and direct insights into biomolecular function and structure. The company’s technology is vital for accelerating discovery and transforming biotherapeutic development, boasting extensive global installations and recognition for its contribution to Nobel Prize–winning research.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 3 Year+
Key Responsibilities
- Provide expert technical support and troubleshooting for Refeyn’s mass photometry instruments.
- Diagnose and resolve hardware and software issues for global customers, primarily through remote channels.
- Conduct remote installations, configurations, and upgrades of instrument systems.
- Develop and maintain comprehensive documentation for support processes, FAQs, and technical solutions.
- Collaborate effectively with R&D and product development teams to provide feedback on instrument performance and reliability.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Requirements
- Bachelor’s degree in Engineering, Biotechnology, Physics, or a closely related technical field.
- Proven experience (3+ years) in a service or support engineering role, preferably with scientific instruments or complex technical systems.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent communication skills, both written and verbal, essential for remote customer interaction.
- Ability to work independently and efficiently manage multiple priorities in a dynamic, fast-paced environment.
- Proficiency in utilizing remote diagnostic tools and technical support platforms.
Benefits
- Opportunity to work with cutting-edge, Nobel Prize-recognized biotechnology.
- Contribute significantly to accelerating scientific discovery and biotherapeutic development.
- Flexible remote work environment based in South Korea.
- Access to a competitive salary and comprehensive benefits package.
- Clear pathways for professional growth and development within a rapidly expanding company.
- Join a highly innovative, collaborative, and supportive global team.