Service Coordinator

Job Overview

SKM Air Conditioning LLC is seeking a Service Coordinator to support the After Sales and Service Sales teams. This role involves preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining communication with customers, including Arabic-speaking clients and government entities.

Company Overview

S.K.M Air Conditioning LLC has been a leader in HVAC manufacturing since 1974, operating in 8+ countries and delivering solutions to 30+ global markets. With over 2,000 employees of 30+ nationalities, SKM combines engineering excellence with digital innovation to enhance product quality, customer experience, and operational efficiency.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3 Year+

Key Responsibilities

• Prepare Repair, Replacement, and AMC quotations in the ERP system.
• Create and maintain accurate manual and digital data records.
• Liaise with Logistics, Engineering, and Aftersales Procurement teams.
• Communicate and coordinate with Emirati and government clients in Arabic.
• Prepare proforma and tax invoices and coordinate for payment collection.
• Support sales and service teams with reporting and administrative tasks.

Requirements

• Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
• Proven experience in customer service and administrative operations.
• Strong knowledge of MS Office applications.
• Proficiency in English; Arabic is a must.
• Strong planning, organizing, and time-management abilities.

Benefits

• Be part of a company shaping the future of HVAC.
• Collaborative and dynamic work environment.
• Opportunities to drive innovation and growth.
• Value expertise and innovation.
• Support strategic decisions and growth across the business.