Service Manager

Job Overview

ABB is seeking a dedicated Service Manager to lead service operations in Dubai, United Arab Emirates. In this role, you will be responsible for ensuring exceptional customer service and optimizing service delivery within the electrification and automation sector, contributing to a more sustainable and resource-efficient future.

Company Overview

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on over 140 years of excellence, ABB’s more than 110,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Lead and manage the service team, ensuring high performance and customer satisfaction.
• Develop and implement service strategies to achieve operational excellence and business growth.
• Oversee service delivery, ensuring strict adherence to quality standards and safety protocols.
• Manage key customer relationships, proactively addressing inquiries and resolving complex service issues.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate effectively with sales, engineering, and product teams to enhance overall service offerings.

Requirements

• Proven extensive experience in a service management role, ideally within the electrification or automation industry.
• Demonstrated strong leadership and effective team management skills.
• Excellent communication, negotiation, and interpersonal abilities to foster client and team relationships.
• Strong analytical skills with the ability to interpret service data and drive process improvements.
• Proactive approach to problem-solving and a commitment to continuous service enhancement.
• Ability to work in a fast-paced, global environment and manage diverse stakeholders.

Benefits

• Opportunity to work for a global technology leader committed to sustainability.
• Engage in a dynamic and impactful role driving service excellence and innovation.
• Competitive compensation package and comprehensive employee benefits.
• Significant professional development and career growth opportunities within ABB’s global network.
• Access to cutting-edge technologies and a collaborative work environment.
• Contribute directly to a more sustainable and resource-efficient future.