Spanish Customer Support Agent – Insurance Operations
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| Company Name | Moonside Consulting & Services |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tunis, Tunis, Tunisia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Moonside Consulting & Services is seeking a Spanish Customer Support Agent to join their team in Tunis, Tunisia. This role involves providing essential customer support for insurance operations, ensuring client satisfaction and effective issue resolution for European SMEs.
Company Overview
Moonside Consulting & Services is a private Tech & Ops consulting firm established in 2020. Headquartered in Tunis, Tunisia, Moonside supports European SMEs with comprehensive technology and operations services, combining on-site consulting with integrated teams in their Capability Center. They specialize in tech & product services, as well as operational support including business process transformation, reporting, and customer support, focusing on client-centric, pragmatic, and structured solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent customer support in Spanish for insurance operations.
- Handle inquiries and resolve customer issues efficiently and accurately.
- Document customer interactions and resolutions in the system.
- Collaborate with internal teams to ensure seamless service delivery.
- Maintain a high level of customer satisfaction for European SME clients.
- Adhere to company policies and industry regulations in all interactions.
Requirements
- Proficiency in Spanish and English, both written and spoken.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced customer service environment.
- Problem-solving skills and a customer-centric approach.
- Basic understanding of insurance operations is a plus.
- Flexibility to adapt to evolving client needs and operational processes.
Benefits
- Opportunity to work with a dynamic and growing international consulting firm.
- Gain experience in supporting European SMEs in technology and operations.
- Professional development and career growth opportunities.
- Work in a collaborative and supportive team environment in Tunis.
- Exposure to diverse projects and client portfolios.
- Competitive salary and benefits package.