Specialist – CSR
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| Company Name | AD Ports Group |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 3 Year+ |
Job Overview
AD Ports Group is seeking a dedicated Specialist – CSR to join their team in Abu Dhabi, United Arab Emirates. This role involves enhancing customer satisfaction and contributing to the group’s integrated trade and logistics operations.
Company Overview
AD Ports Group is a premier enabler of trade, industrialisation, and economic diversification, committed to building elite trade and logistics propositions. The group operates across five clusters: Digital, Economic Cities & Free Zones, Logistics, Maritime & Shipping, and Ports, connecting global maritime routes and international trading partners. Established by Emiri Decree and owned by ADQ, one of the region’s largest holding companies, AD Ports Group plays a crucial role in Abu Dhabi’s diversified economy.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 3 Year+
Key Responsibilities
- Provide exceptional customer service and support to clients and stakeholders.
- Efficiently address customer inquiries, concerns, and feedback.
- Maintain and uphold high standards of service delivery within the CSR function.
- Collaborate with internal teams to ensure seamless operational processes.
- Contribute actively to the continuous improvement of customer experience initiatives.
- Document customer interactions and resolutions accurately.
Requirements
- Minimum 3 years of experience in a customer service or related specialist role.
- Strong communication and interpersonal skills, both verbal and written.
- Ability to work effectively and proactively in a dynamic, fast-paced environment.
- Proficiency in relevant customer service software and CRM systems.
- Commitment to delivering high-quality service and achieving customer satisfaction.
- Problem-solving skills with a customer-centric approach.
Benefits
- Competitive compensation package.
- Opportunities for professional development and career growth within a leading organization.
- Work within a strategically important and globally connected trade and logistics group.
- Supportive and dynamic work environment.
- Access to comprehensive employee welfare programs.
- Contribution to national economic diversification initiatives.