Sr. Director, Global Customer Experience Centers
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| Company Name | Neat |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater Oslo Region |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Neat is seeking a Senior Director for Global Customer Experience Centers in the Greater Oslo Region. This role involves leading and strategically enhancing the global customer experience, ensuring seamless support and high satisfaction for customers interacting with Neat’s innovative video devices.
Company Overview
Neat, headquartered in Oslo, Norway, designs intelligent, simple, and open video devices that make virtual meetings feel almost as real as meeting face-to-face. The company focuses on creating rich and meaningful experiences for work, interactions, and lives across various meeting spaces, offering advanced audio, video, and capabilities for hybrid working and learning environments. Neat was founded by a team with extensive experience in video communications innovations. For more information about Neat, visit neat.no.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Define and execute the global customer experience strategy for Neat’s products and services.
- Lead and manage multiple customer experience centers worldwide to ensure operational excellence.
- Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
- Oversee the development and implementation of advanced customer support tools and processes.
- Collaborate with product, sales, and engineering teams to integrate customer feedback into product development.
- Mentor and develop a high-performing team within the global customer experience organization.
Requirements
- Proven experience (10+ years) in leading global customer experience or service operations.
- Strong strategic planning and execution skills in a technology-driven environment.
- Demonstrated ability to manage and motivate large, diverse international teams.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Deep understanding of video communication technologies and customer support best practices.
- Ability to travel internationally as required.
Benefits
- Opportunity to lead a critical global function in an innovative technology company.
- Work with cutting-edge video collaboration solutions.
- Competitive salary and comprehensive benefits package.
- Dynamic and supportive work environment with a focus on growth.
- Be part of a pioneering team shaping the future of hybrid work.
- Professional development and career advancement opportunities.