Sr. Specialist Customer Experience Operations

Job Overview

talabat is seeking a Sr. Specialist Customer Experience Operations to join its team in Dubai, United Arab Emirates. This role focuses on optimizing customer support processes, analyzing feedback, and enhancing the overall customer journey to ensure high satisfaction within talabat’s leading on-demand delivery platform.

Company Overview

talabat is the leading on-demand delivery platform in the Middle East and North Africa (MENA) region. Founded in Kuwait in 2004 and headquartered in Dubai, UAE, talabat offers convenient food, grocery, and other convenience product delivery from a wide selection of restaurants and retailers. As a subsidiary of Delivery Hero SE, talabat leverages global expertise to drive innovation, expand its product offerings, and strengthen its market position across its operating regions, connecting customers, partners, and riders through its advanced technology platform.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Analyze customer feedback and operational data to identify areas for improvement in the customer journey.
• Develop and implement strategies to enhance overall customer experience and satisfaction.
• Optimize customer support workflows and ensure efficient and high-quality service delivery.
• Collaborate with product, tech, and other internal teams to integrate customer-centric solutions.
• Monitor key performance indicators (KPIs) related to customer satisfaction and operational efficiency.
• Train and support customer service teams on new processes, tools, and best practices.

Requirements

• Proven experience in customer experience, operations management, or a related field.
• Strong analytical skills with the ability to derive actionable insights from complex data.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic, and high-growth technology environment.
• Proactive problem-solver with a strong results-oriented mindset.
• Familiarity with on-demand delivery platforms or e-commerce operations is highly desirable.

Benefits

• Opportunity to work with a leading and rapidly growing on-demand delivery platform in the MENA region.
• Be part of a dynamic and innovative team driving excellence in customer experience.
• Professional growth and development opportunities within an international organization.
• Competitive salary and a comprehensive benefits package.
• Exposure to cutting-edge technology and a fast-paced, high-impact work environment.
• Collaborative and supportive work culture that values innovation and customer focus.