Store Manager (m/f/d)

Pandora is seeking an experienced Store Manager (m/f/d) to join their team in Lausanne, Rue de Bourg, Switzerland. If you love jewelry, people, and the magical moment when the two meet, this role might be the perfect match for you. You will be at the heart of the sparkle and an essential pillar for a great team and unforgettable customer experiences.

Pandora is the world’s largest jewellery brand, designing, manufacturing, and marketing hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.

We are looking for someone experienced, comfortable in a demanding environment, and passionate about in-depth and personalized advice. Apply now to become a Pandorian!

Company Overview

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 26.5 billion (EUR 3.6 billion) in 2022.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Technical Diploma

Key Responsibilities

• You lead and develop your team with passion and sensitivity.
• You offer an unforgettable shopping experience and perfectly showcase our products.
• You are responsible for recruitment and staff development in your store.
• You keep an eye on figures, processes, and objectives and manage your store successfully (focus on performance indicators).
• You contribute your ideas to the daily running of the store (from jewelry assembly to on-the-floor training).
• Organization of the store, prioritization, delegation – and even during peak periods, you remain calm.

Requirements

• Completed training or equivalent diploma.
• Several years of experience in a retail management role, including managing a large team (approx. 12 employees).
• Ideally: experience in a sector requiring in-depth customer advice.
• Analytical mindset and mastery of KPIs and reporting tools.
• Good knowledge of MS Office (Outlook, Excel, MS Teams, etc.).
• Languages: English & French indispensable; German and other languages are an asset.
• Availability for onboarding in the Zurich region, in Spreitenbach, and possibly in Copenhagen.

Benefits

• A close-knit team with a real atmosphere of well-being.
• 25 days of leave + 1 extra day for your birthday.
• Attractive discounts on our jewelry.
• Bonus program.
• Collaboration with OpenUp, a digital platform dedicated to mental well-being: we support you in your professional and personal development.
• Access to Urban Sports Club with a preferential rate reserved for Pandora employees.
• Dream Conference (annual meeting of our Northern Europe cluster).
• Christmas dinner.
• Continuous development through our training, e-learning, and talent programs.
• Internal referral program “Pandorians recommend Pandorians”.
• Opportunities for advancement within an international company.