Support Expert N3

Job Overview

Skoto is seeking a Support Expert N3 to join their dynamic team in Monaco. This role involves providing advanced technical support and expert assistance to clients, ensuring the seamless operation and optimization of digital services and IT systems across various sectors.

Company Overview

Skoto is a private digital services company based in the Principality of Monaco, specializing in consulting, development, design, and project management assistance. Skoto deploys its expertise across multiple digital sectors, including software development, publishing, IT system design, and training. The company partners with both private and public sector clients to deploy new IT tools and services, focusing on providing targeted and sustainable support for all IT development initiatives.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 3 Year+

Key Responsibilities

• Provide advanced technical support (N3 level) and troubleshooting for complex digital services and IT systems.
• Analyze, diagnose, and resolve critical technical issues, escalating to specialized teams when necessary.
• Contribute to the design, implementation, and improvement of new IT tools and digital solutions.
• Offer expert assistance in project management and technical oversight for client engagements.
• Ensure high levels of client satisfaction through effective communication and timely issue resolution.
• Participate in knowledge transfer, documentation, and training activities for clients and internal teams.

Requirements

• Proven experience in a technical support role, preferably at an N3 level, within the digital or IT sector.
• Strong understanding of IT systems, software development methodologies, and digital service infrastructure.
• Exceptional problem-solving, analytical, and critical thinking skills.
• Ability to clearly communicate complex technical information to both technical and non-technical stakeholders.
• Proficiency in French and English, both written and verbal, due to the international client base.
• A strong commitment to client service excellence and continuous professional development.

Benefits

• Opportunity to work on diverse and impactful digital transformation projects for private and public clients.
• Engage with cutting-edge technologies and innovative IT solutions in Monaco.
• Access to professional development programs and continuous learning opportunities.
• Work in a collaborative, supportive, and expert-driven team environment.
• Competitive compensation package and attractive work conditions in the Principality.
• Contribute directly to the growth and digital evolution of Monaco’s service landscape.