Team Lead-Customer Service

Job Overview

Astra Tech is seeking a Team Lead-Customer Service to join their team in Abu Dhabi, United Arab Emirates. This role involves leading customer service operations for a leading consumer technology company focused on AI-powered fintech, communication, and digital services, contributing to the digital infrastructure of everyday life.

Company Overview

Astra Tech is a leading UAE-based consumer technology company, building the digital infrastructure of everyday life with a focus on AI-powered fintech, communication, and digital services. Guided by their philosophy, the Blueprint of Simplicity, they design technology around real human behavior, connecting people, enabling financial access, and making everyday experiences effortless. Their flagship platform, botim, is the region’s most trusted fintech communication platform, combining secure VoIP with action-based AI and everyday money tools, serving over 150M+ users worldwide. Astra Tech also powers fast, regulated credit through their lending finance engine, Quantix.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Lead and supervise a team of customer service representatives, ensuring operational excellence.
• Develop and implement customer service policies and procedures to optimize service delivery.
• Monitor team performance, provide coaching, and conduct performance reviews.
• Handle complex customer inquiries, complaints, and escalations with professionalism.
• Collaborate cross-functionally to identify service gaps and implement improvements.
• Contribute to training programs for new and existing customer service staff.

Requirements

• Proven experience in a customer service leadership or supervisory role.
• Strong understanding of customer service principles and practices.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze data and improve customer service metrics.
• Proficiency in CRM systems and office productivity tools.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading consumer technology company in the UAE.
• Professional development and career growth opportunities.
• Be part of an innovative team focused on AI-powered fintech.
• Engaging and dynamic work environment.
• Contribution to impactful digital services shaping everyday life.