Team Leader – Contact Center
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Al Ain, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
No job overview provided. We are looking for a Team Leader for the Contact Center at First Abu Dhabi Bank (FAB) in Al Ain, United Arab Emirates.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products to individuals, businesses, and institutions. The bank is committed to delivering exceptional customer service and contributing to the economic growth of the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead and manage a team of contact center agents.
- Ensure high levels of customer service and satisfaction.
- Monitor team performance and provide coaching and feedback.
- Implement strategies to improve contact center efficiency.
- Handle escalated customer inquiries and resolve complex issues.
- Achieve contact center targets and objectives.
Requirements
- Proven experience in a contact center environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and meet deadlines.
- Knowledge of banking products and services.
- Bachelor’s degree in a relevant field is preferred.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Work in a dynamic and supportive environment.
- Be part of a leading bank in the UAE.
- Contribute to the success of the contact center.
- Gain valuable experience in the banking industry.