Technical Services Coordinator – MEA

Job Overview

Aman is seeking a Technical Services Coordinator to join their team, specifically supporting the Middle East & Africa (MEA) region. This role is essential for coordinating technical service requests, ensuring the smooth operation of IT systems and infrastructure, and contributing to Aman’s commitment to creating the world’s ultimate luxury lifestyle brand.

Company Overview

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in our work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: None

Key Responsibilities

• Coordinate technical service requests and support activities across the MEA region.
• Assist in troubleshooting and resolving technical issues related to hotel systems and infrastructure.
• Manage vendor relationships and ensure timely delivery of technical support services.
• Maintain accurate records of technical inventory, maintenance schedules, and service reports.
• Communicate effectively with internal teams and external partners to ensure seamless operations.
• Support the implementation of new technologies and system upgrades.

Requirements

• Proven experience in a technical support or coordination role, preferably in hospitality or a luxury environment.
• Strong understanding of IT systems, networks, and common software applications.
• Excellent organizational and project management skills.
• Exceptional communication and interpersonal abilities.
• Ability to work independently and as part of a distributed team.
• Problem-solving mindset with a keen eye for detail.

Benefits

• Opportunity to work with a leading global luxury hospitality brand.
• Dynamic and supportive international team environment.
• Career growth and development opportunities within Aman.
• Exposure to cutting-edge hospitality technology and practices.
• Competitive salary and benefits package.
• Be part of a culture that values individuality and pioneering spirit.