Technical Support Consultant (SQL)
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| Company Name | SD Worx |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ébène, Moka, Mauritius |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
SD Worx is seeking an Entry-level Technical Support Consultant with SQL skills to join their team in Ébène, Moka, Mauritius. This role involves providing essential technical support for SD Worx’s integrated HR solutions, utilizing SQL for troubleshooting and data analysis to ensure clients’ success.
Company Overview
SD Worx is a leading European provider of integrated HR solutions, empowering organizations and their people to thrive in a fluid work environment. With over 75 years of experience, SD Worx delivers comprehensive HR services, including software, outsourcing, consultancy, and data-driven insights. They serve approximately 90,000 organizations and manage salaries for 5.7 million employees globally, with operations across numerous countries including Mauritius. The company achieved a consolidated revenue of EUR 1.058 billion in 2023.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-line technical support to clients regarding SD Worx HR software and solutions.
- Diagnose and resolve technical issues efficiently, leveraging SQL queries for troubleshooting and data investigation.
- Escalate complex problems to senior technical specialists or development teams as needed.
- Maintain clear and accurate documentation of all support interactions, solutions, and client information.
- Assist clients with system configuration, data-related queries, and basic SQL inquiries.
- Ensure a high level of customer satisfaction through professional and timely support.
Requirements
- Basic understanding of SQL queries and database management concepts.
- Strong analytical and problem-solving abilities to identify and address technical challenges.
- Excellent communication skills, both written and verbal, for effective client interaction.
- Eagerness to learn new HR technologies and software quickly.
- Customer-focused attitude with patience and a commitment to service excellence.
- Ability to work effectively in a fast-paced, international team environment.
Benefits
- Opportunity to launch a career in HR technology with a global leader.
- Gain valuable experience in technical support and SQL application.
- Access to continuous learning and professional development programs.
- Work in a collaborative and supportive international team culture.
- Exposure to a diverse range of HR solutions and client challenges.
- Competitive compensation and benefits package (based on market standards).