Technical Support Engineer 2
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| Company Name | Datadog |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Seoul, South Korea (Hybrid) |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Datadog is seeking a Technical Support Engineer 2 to join their team in Seoul, South Korea. This hybrid role involves providing advanced technical support for their essential cloud application monitoring platform, ensuring seamless operation and optimal user experience for clients.
Company Overview
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide advanced technical support and troubleshooting for Datadog’s cloud monitoring platform.
- Diagnose and resolve complex technical issues related to servers, containers, databases, and third-party services.
- Collaborate with engineering teams to escalate and resolve product bugs and enhancements.
- Assist customers with platform integration, configuration, and optimization.
- Create and update documentation, knowledge base articles, and FAQs for common issues.
- Ensure high customer satisfaction by delivering timely and effective support.
Requirements
- Strong understanding of cloud infrastructure (AWS, Azure, GCP) and distributed systems.
- Proficiency in troubleshooting complex technical issues involving networking, Linux, and various programming languages.
- Excellent communication skills, both written and verbal, in English and Korean.
- Ability to work independently and as part of a hybrid global team.
- Previous experience in a technical support role for a SaaS product or monitoring platform.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career development in a fast-paced tech environment.
- Work in a hybrid model, offering flexibility and work-life balance.
- Collaborate with a diverse, international team on cutting-edge cloud technologies.
- Access to continuous learning resources and certifications.
- Be part of a company that is essential to cloud application observability.