Technical Support Engineer

Job Overview

Advanced Vision is seeking an Entry-level Technical Support Engineer to join their team in Sharjah, United Arab Emirates. In this role, you will provide essential technical assistance for the company’s advanced security, smart solutions, and AI-driven platforms, ensuring smooth operations for government and enterprise clients.

Company Overview

Advanced Vision is a full solution provider specializing in end-to-end security, smart solutions, and AI-driven operational platforms for governments and enterprises. They manage the entire solution lifecycle from strategy and design to deployment, software, analytics, and continuous operations, helping organizations achieve unified, intelligence-led operations. Their solutions are critical for smart cities, public safety, infrastructure, transportation, and command-and-control centers, leveraging advanced technology, integrated data, and deep domain expertise to deliver predictive and resilient outcomes. Advanced Vision focuses on delivering intelligence at scale rather than just tools.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-line technical support and assistance to clients for Advanced Vision’s security and smart solutions.
• Troubleshoot and diagnose technical issues related to software, hardware, and network connectivity.
• Document all support interactions, resolutions, and technical procedures accurately.
• Collaborate with senior engineers and development teams to resolve complex technical problems.
• Assist in the deployment, configuration, and maintenance of client systems and platforms.
• Ensure high levels of customer satisfaction through professional and timely support.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Strong analytical and problem-solving skills with a keen interest in technology.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic understanding of networking, operating systems, and IT security principles.
• Eagerness to learn and adapt to new technologies and solutions.

Benefits

• Opportunity to work with cutting-edge AI-driven security and smart solutions.
• Clear career progression and professional development opportunities.
• Collaborative and innovative work environment.
• Exposure to diverse projects for government and enterprise clients.
• Comprehensive training and mentorship programs for entry-level professionals.
• Competitive compensation package and employee benefits.