Trust and Safety Agent, Account Safety Team

Job Overview

Rover.com is seeking a Trust and Safety Agent to join their Account Safety Team in Texas, United States. In this role, you will be crucial in maintaining the integrity and safety of the platform’s user accounts and community. You will prevent fraud, resolve disputes, enforce community guidelines, and ensure a secure environment for all pet parents and sitters.

Company Overview

At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self. We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Monitor user accounts and activities to ensure compliance with platform policies.
• Investigate and resolve safety and trust-related issues, including potential fraud, abuse, and disputes.
• Enforce community guidelines and take appropriate action on policy violations.
• Communicate effectively with users to address concerns and provide support.
• Collaborate with internal teams to identify and mitigate emerging risks and improve safety processes.
• Contribute to the continuous improvement of safety tools and operational procedures.

Requirements

• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle sensitive information with discretion, empathy, and professionalism.
• Capable of working effectively in a fast-paced and dynamic environment.
• Proficiency in using various investigation and communication tools.
• A commitment to maintaining a safe, trustworthy, and inclusive online community.

Benefits

• Opportunity to make a true impact on the lives of pet owners and sitters.
• Work in a diverse, inclusive, and supportive team environment.
• Contribute to a mission-driven company dedicated to connecting pets and people.
• Opportunities for professional development and career growth within the Trust and Safety domain.
• Competitive compensation package and employee benefits.
• Engaging and collaborative company culture focused on innovation.