User Service Specialist – أخصائي خدمات المستفيدين

Job Overview

The University of Khorfakkan is seeking a User Service Specialist to provide in-person and online support to users regarding library resources, facilities, and policies. The ideal candidate will assist users in locating materials, address inquiries, and support new students and staff.

Company Overview

The University of Khorfakkan is an educational institution located in Khor Fakkan, Sharjah Emirate, United Arab Emirates, focused on providing quality education and fostering a supportive academic environment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2-4 years

Key Responsibilities

• Provide in-person and online support to users regarding library resources and policies.
• Assist users in locating books, journals, digital content, and academic materials.
• Handle daily circulation processes, including check-outs, returns, and renewals.
• Provide basic reference services and guide users in research tasks.
• Collect user feedback and share improvement ideas with the Head of User Services Section.
• Ensure shelves are well-organized and materials are in correct order.

Requirements

• Bachelor’s degree in Library and Information Science or a related field.
• 2–4 years of experience in academic, research, or public library user services.
• Proficiency in Arabic and English (spoken and written).
• Working knowledge of library systems, circulation workflows, and reference services.
• Ability to explain library services and policies clearly and professionally.

Benefits

• Opportunities for professional development and special projects.
• Collaborative work environment with faculty and other departments.
• Support for team operations and assistance during high-demand periods.
• Access to digital databases, library systems, and online platforms.
• Chance to enhance user experience and contribute to library improvements.
• Engaging and inclusive work culture.