Vice President of Customer Care

Job Overview

KK Group is seeking a Vice President of Customer Care to lead and transform its customer service operations. This strategic role involves enhancing customer satisfaction, driving efficiency, and supporting the company’s global mission in renewable energy and high-energy industries.

Company Overview

KK Group is a global leader in power, controls, cooling, and monitoring solutions for renewable energy and high-energy industries. With decades of experience in the wind and cooling industry, the company delivers advanced systems that enable electrification, enhance industrial efficiency, and support the transition to a cleaner, safer future. Its expertise spans the full value chain – from development and manufacturing to service and digital solutions – supporting the entire lifecycle of customers’ assets. Backed by its long-term owner, A.P. Moller Holding, KK Group has expanded its offerings into energy-intensive industries such as hydrogen, mining, rail, and defense. Today, KK Group employs more than 3,700 people across more than 10 countries, working together to achieve its aspiration – Powering Change toward a more sustainable tomorrow.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Develop and execute comprehensive customer care strategies aligned with global business objectives.
• Oversee and optimize worldwide customer service operations to ensure exceptional satisfaction.
• Lead, mentor, and develop a high-performing team of customer care professionals.
• Drive the implementation of innovative solutions to enhance service delivery and operational efficiency.
• Collaborate cross-functionally to integrate customer feedback into product and service development cycles.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.

Requirements

• Proven leadership experience (5+ years) in customer care or service management, preferably at a senior level.
• Strong strategic planning and execution capabilities within a global context.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to thrive and lead in a fast-paced, complex, and multicultural environment.
• Demonstrated success in driving customer satisfaction and achieving operational excellence.
• Experience in energy technology, industrial solutions, or related high-tech sectors is highly advantageous.

Benefits

• Opportunity to lead a critical and transformative function within a global industry leader.
• Contribute significantly to powering change towards a more sustainable future.
• Work in a collaborative, innovative, and dynamic international environment.
• Enjoy a competitive compensation package and comprehensive benefits.
• Access to significant professional development and career advancement opportunities.
• Be part of a stable and respected organization backed by A.P. Moller Holding.