Aftersales Supervisor

Job Overview

Exide Pakistan Limited is seeking an Aftersales Supervisor to join their team in Rawalpindi, Punjab, Pakistan. In this role, you will be responsible for overseeing aftersales operations, ensuring high levels of customer satisfaction, and managing a team to provide excellent post-purchase support for their range of batteries, chemicals, and solar energy solutions.

Company Overview

EXIDE Pakistan Limited, established in 1953, is a prominent private limited company listed on the Pakistan Stock Exchange. Associated with Chloride Group PLC of the United Kingdom, Exide Pakistan is a leader in the manufacturing and sales of batteries, chemicals, and acid, and also provides vertical solar energy solutions for various sectors. The company has a rich history of receiving the top 25 Companies Award multiple times and has significantly strengthened its position through strategic acquisitions and expansions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 3 Year+

Key Responsibilities

• Supervise and lead the aftersales team, ensuring efficient workflow and adherence to service standards.
• Manage customer inquiries, complaints, and service requests with prompt and effective solutions.
• Monitor and analyze aftersales performance metrics to identify areas for improvement and implement corrective actions.
• Develop and enforce aftersales policies and procedures to enhance service quality and customer experience.
• Collaborate closely with sales, technical, and production teams to resolve complex customer issues.
• Provide training, coaching, and performance evaluations for aftersales staff to foster professional growth.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or a related technical field.
• Minimum of 3 years of proven experience in aftersales, customer service, or a supervisory role, preferably within the manufacturing or automotive industry.
• Demonstrated strong leadership and team management capabilities.
• Excellent verbal and written communication and interpersonal skills.
• Ability to resolve customer issues efficiently, calmly, and professionally.
• Proficiency in using relevant software, CRM systems, and data analysis tools.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading and highly reputable company in Pakistan.
• Significant opportunities for professional development and career advancement.
• Contribute to a well-established and continuously expanding business.
• Work in a supportive, dynamic, and challenging team environment.
• Be part of a company with a strong legacy and commitment to quality.