Assistant Director of Guest Services – Special Events
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Wynn Al Marjan Island is seeking an Assistant Director of Guest Services – Special Events in Ras al-Khaimah, United Arab Emirates. This role involves overseeing guest services specifically for special events, ensuring exceptional experiences at the UAE’s first integrated resort.
Company Overview
Wynn Al Marjan Island is the UAE’s first integrated resort, set to open in 2027 in Ras al-Khaimah. It aims to redefine luxury hospitality and entertainment, offering unparalleled guest experiences and world-class facilities.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and manage guest services operations for all special events.
- Develop and implement service standards to ensure exceptional guest experiences.
- Coordinate with various departments to ensure seamless event execution.
- Handle guest feedback and resolve issues promptly and professionally.
- Train and mentor guest services staff, fostering a high-performance culture.
- Contribute to the strategic planning and successful launch of the resort’s special events program.
Requirements
- Proven experience in guest services management, preferably in luxury hospitality or special events.
- Strong leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Ability to thrive in a fast-paced, high-pressure environment.
- Demonstrated commitment to delivering outstanding customer satisfaction.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
Benefits
- Opportunity to be part of the pioneering team for the UAE’s first integrated resort.
- Work in a dynamic and luxurious environment.
- Career growth and development opportunities within Wynn Resorts.
- Competitive salary and benefits package.
- Experience working with a globally renowned hospitality brand.
- Contribute to shaping the future of luxury hospitality in the region.