Assistant Manager – Front Office – Jumeirah Burj Al Arab

Job Overview

Jumeirah, a global leader in luxury hospitality, is seeking an Assistant Manager for the Front Office team at Jumeirah Burj Al Arab. This role involves managing VIP arrivals, coordinating with departments, and ensuring high service standards.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, with 31 properties across 13 countries. Jumeirah Burj Al Arab is Dubai’s iconic hotel, known for Arabian luxury and exceptional guest experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Experience: 5 years’ experience

Key Responsibilities

• Manage VIP arrivals and guest preferences by coordinating with relevant departments.
• Organize timely delivery of VIP amenities and spot-check long-staying guests’ amenities.
• Coordinate with the Reservations Department to action guest preference forms.
• Oversee preparation of welcome folders, cards, and offer welcome drinks to guests.
• Supervise lobby greeters and Guest Relations team to ensure their presence.
• Arrange and supervise guest cocktail events, communicating attendance estimates.

Requirements

• Minimum of 5 years’ experience in a similar role within the luxury hospitality industry.
• Fluency in English, with knowledge of an additional language.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field.
• Proven ability to lead, motivate, and develop a multi-cultural team.

Benefits

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave entitlement and performance-based incentives.