Associate / Sr. Associate – Operations
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| Company Name | WNS |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
WNS is seeking an Associate or Sr. Associate for Operations in Kuala Lumpur, Malaysia. This role involves contributing to intelligent operations and ensuring high-quality service delivery for clients across diverse industries. You will be part of a global team focused on transformational solutions.
Company Overview
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Execute daily operational tasks efficiently and accurately.
- Provide high-quality customer service and address client inquiries promptly.
- Support process improvement initiatives to enhance operational effectiveness.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to company policies and operational guidelines.
- Assist in data analysis and reporting for operational metrics.
Requirements
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, global environment.
- Proficiency in basic office software (e.g., MS Office Suite).
- Customer-centric approach with problem-solving abilities.
- Willingness to learn and adapt to new processes and technologies.
- Attention to detail and a commitment to accuracy.
Benefits
- Opportunity to work with a global leader in intelligent operations.
- Exposure to diverse industries and client challenges.
- Structured career development and growth paths within WNS.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
- Access to advanced training and technology resources.