B&F Service Expert - In-Room Dining

W Hotels is seeking a B&F Service Expert for In-Room Dining to join their team in Dubai, United Arab Emirates. This role involves taking room service orders, answering menu questions, and ensuring guest satisfaction with a focus on a unique luxury experience.

W Hotels, part of Marriott International, is known for its vibrant and innovative approach to luxury hospitality. With over 65 hotels worldwide, W Hotels aims to ignite curiosity and expand worlds, offering guests an experience that reinvents norms and brings passions to life.

If you are original, innovative, and looking towards the future of what's possible, join W Hotels and be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Overview

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. In joining W Hotels, you join a portfolio of brands with Marriott International.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: No related work experience
• Qualifications: High school diploma or G.E.D. equivalent

Key Responsibilities

• Take room service orders over the phone and answer questions on menu selections.
• Check with kitchen staff and communicate additional meal requirements, allergies, dietary needs, and special requests.
• Maintain cleanliness of work areas throughout the day and record transactions in the MICROS system.
• Complete all closing reports, including MICROS reports, and process all payment methods.
• Follow all company and safety and security policies and procedures.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Develop and maintain positive working relationships with others and support team to reach common goals.

Benefits

• Be part of a portfolio of brands with Marriott International.
• Work in a vibrant and innovative luxury hospitality environment.
• Opportunities for professional development and career growth.
• Contribute to a culture that values unique backgrounds and celebrates diversity.
• Experience a culture that brings guests’ passions to life.