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    Brand Strategy & Customer Experience Manager, Hollister – EMEA

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    Company NameAbercrombie & Fitch Co.
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationLondon, England, United Kingdom
    QualificationsBachelor’s Degree
    Experience2 Year+

    Job Overview

    Abercrombie & Fitch Co. is seeking a Brand Strategy & Customer Experience Manager for the Hollister brand, based in London, England. This role is crucial for developing and implementing brand strategies to enhance customer experience across the EMEA region.

    Company Overview

    Abercrombie & Fitch Co. (NYSE: ANF) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates approximately 790 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
    Working at A&F Co. We strive to create welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co. Get a glimpse into where we work Instagram @LifeatANF. To apply for jobs and learn more about our hiring process, visit corporate.abercrombie.com/careers/ If you are emailed by an A&F Co. recruiter at any point in the hiring process, it will come from an email address ending in @anfcorp.com, @stores.anfcorp.com or @smartrecruiters.com.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s Degree
    • Experience: 2 Year+

    Key Responsibilities

    • Develop and execute brand strategies for Hollister across EMEA markets.
    • Analyze customer insights and market trends to enhance the customer journey.
    • Collaborate with marketing, product, and sales teams to ensure brand consistency.
    • Drive initiatives to improve customer satisfaction and loyalty.
    • Monitor brand performance and customer experience metrics, reporting on ROI.
    • Manage projects related to brand campaigns and customer engagement programs.

    Requirements

    • Bachelor’s degree in Marketing, Business, or a related field.
    • 2+ years of experience in brand strategy, customer experience, or marketing management.
    • Strong analytical skills and ability to interpret customer data.
    • Excellent communication and interpersonal skills, with strong stakeholder management.
    • Demonstrated ability to work in a fast-paced, global retail environment.
    • Proficiency in project management and brand performance tools.

    Benefits

    • Competitive salary and benefits package.
    • Opportunity to work for a globally recognized apparel and fashion brand.
    • Professional development and career growth opportunities.
    • Dynamic and collaborative work environment.
    • Employee discounts on Abercrombie & Fitch Co. brands.
    • Contribution to shaping the customer experience for a leading youth brand.

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