Business Analytics Specialist

Infobip is seeking a Business Analytics Specialist for messaging to join their team in Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. This role is central to impacting commercial and influencing decisions across Infobip’s business analytics, optimizing gross profit, improving pricing strategies, and supporting global messaging initiatives. If you are looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Looking for a Business Analytics Specialist at Infobip in Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina? This role focuses on the day-to-day work of a Business Analytics Specialist.

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest a

Company Overview

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way. Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates. We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: Bachelors Degree

Key Responsibilities

• Lead and coordinate global messaging analytics and pricing initiatives, with ownership of high-impact business and operational projects.
• Analyze pricing, routing, margin, and gross profit performance to identify optimization opportunities and support commercial decision-making.
• Maintain and continuously improve messaging connectivity terms, pricing, and coverage data across global and regional markets.
• Collaborate with Sales, Product Success, and other Go to market teams by providing analytics, pricing recommendations, anomaly detection, and customer insights.
• Support development and rollout of new pricing models, billing logic, differentiated pricing, and commercial frameworks for messaging products and carrier partnerships.
• Coordinate cross-functional projects involving Billing, Product, Development, Connectivity, Legal, and Data Intelligence teams.
• Monitor industry trends, operator strategies, and market developments to proactively identify business risks and growth opportunities.

Requirements

• Experience in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related domain.
• Advanced Excel skills and experience working with complex datasets, pricing models, and operational reporting.
• Experience using Power BI or similar data visualization and reporting tools.
• Experience using AI tools to improve productivity, automate workflows, support analytics, or generate business insights.
• Proactive mindset with a willingness to take initiative, contribute new ideas, and actively identify opportunities for improvement rather than waiting only for assigned tasks.
• Ability to work with large datasets, margin analysis, and business reporting.
• Experience collaborating across multiple business functions and coordinating complex projects with diverse stakeholders.
• Strong analytical thinking and ability to identify business risks, anomalies, and optimization opportunities.
• Comfortable working in fast-changing environments with multiple ongoing initiatives and shifting priorities.
• Strong communication skills, with the ability to explain analytical findings and commercial recommendations clearly to technical and non-technical stakeholders.
• Fluent in English, both spoken and written.

Benefits

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.