CPaaS Registrations Junior Engineer

Infobip is seeking a CPaaS Registrations Junior Engineer to join their team in Sarajevo, Federation of Bosnia and Herzegovina. This role is crucial for managing sender registrations across various messaging channels and ensuring traffic security.

Infobip is a global leader in omnichannel engagement, helping clients enhance customer experience through advanced communication solutions. They are an engineering powerhouse with a strong focus on AI and continuous learning.

If you are passionate about technology and looking for meaningful work in a collaborative, global environment, this is your opportunity to join Infobip and help build what's next.

Company Overview

Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. With over 3,700 experts across 70+ offices on 6 continents, Infobip helps clients overcome communication complexities, grow their business, and enhance customer experiences reliably and securely. They pride themselves on developing all solutions in-house and fostering a culture of learning by doing.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Intermediate
• Experience: 2 Year+

Key Responsibilities

• Administration of Infobip senders database and processing customer sender registration requests.
• Providing traffic security and control through content restrictions and template registration.
• Ordering numbers (VLN/SC) and enabling setup for 2-way communication.
• Troubleshooting sender and 2-way related issues to ensure smooth operations.
• Serving as a trusted technical resource for technical service requests.
• Updating internal databases and documenting technical procedures.

Requirements

• At least 2 years of experience in Customer Support or Customer Service Field.
• Intermediate to advanced knowledge in MS Excel/spreadsheets.
• Ability to operate effectively in a fast-paced environment with competing priorities.
• Solid organizational skills including attention to detail and patience.
• Analytic approach to solve technical problems.
• Effective communication skills in English and local language.

Benefits

• Fair compensation aligned with experience, industry, and market standards, with performance-driven bonuses and regular reviews.
• Flexible work arrangements combining in-person collaboration with remote work and flexible hours.
• ESOP (Employee Stock Ownership Plan) allowing employees to share in the company's success.
• Work-life balance with time off, special leave days, and a flexible hybrid work model.
• Career mobility through internal mobility, upskilling, and mentorship programs.
• Professional development opportunities including onboarding, mentorship, and training programs.
• International mobility options in Infobip's Hubs worldwide.