Call Center Agent (Collections)
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| Company Name | S.P. Madrid |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
S.P. Madrid is looking for a Call Center Agent specializing in Collections to join their team in Dubai, United Arab Emirates. This role involves efficient and ethical debt collection, contributing to the company’s commitment to unmatched recovery outcomes.
Company Overview
S.P. Madrid is a tech-enabled, human-powered debt collection agency with over 20 years of expertise. Specializing in efficient and ethical call, field, and legal collections, the multi-award winning firm boasts over 2,000 skilled agents across the Philippines, Singapore, and UAE. S.P. Madrid is recognized as the Philippines’ leading innovator in the collections sector, delivering seamless, borderless solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Conduct efficient and ethical debt collection calls.
- Adhere to company standards and regulatory guidelines during collection processes.
- Communicate clearly and professionally with clients to resolve outstanding debts.
- Maintain accurate records of collection activities and customer interactions.
- Collaborate with team members to achieve collection targets and enhance recovery outcomes.
- Handle customer inquiries and disputes related to outstanding balances.
Requirements
- Strong communication and negotiation skills.
- Ability to handle sensitive information with discretion and professionalism.
- Resilience and ability to work under pressure in a target-driven environment.
- Basic computer literacy and ability to navigate collection software.
- Fluency in English; additional languages are a plus.
- Commitment to ethical collection practices.
Benefits
- Opportunity to work with a leading, multi-award winning debt collection agency.
- Gain experience in a tech-enabled and human-powered collections environment.
- Professional development and growth opportunities within a global team.
- Be part of a company committed to ethical practices and innovation.
- Competitive compensation package (Market Competitive).
- Dynamic and supportive work culture.