Call Center Executive (Emiratized role)

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Call Center Executive to provide product and service information, resolve issues, and ensure customer satisfaction. This is an excellent opportunity to join the #1 bank in the Middle East and contribute to a dynamic team.

Company Overview

First Abu Dhabi Bank (FAB) is a leading financial institution in the Middle East, committed to excellence and innovation. With a strong focus on customer service and employee growth, FAB offers a rewarding career path for ambitious professionals. Join FAB and become a pioneer in the banking industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer service by attending to incoming calls.
• Handle and resolve customer complaints to customer satisfaction.
• Recommend potential products or services to management.
• Ensure quality of inbound / outbound calls by achieving set targets.
• Contribute to the business by generating new prospects/Leads and upselling FAB products.
• Maintain confidentiality of the bank’s customers and data.

Requirements

• Minimum Qualifications: High School.
• 0 – 2 years relevant experience in the banking sector.
• Excellent communication skill in English & Arabic.
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills.
• Must hold a Valid UAEN family book (Mandatory).

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a leading international bank.
• Be part of a prestigious financial institution in the Middle East.
• Contribute to a positive and customer-focused work culture.
• Engage in challenging and rewarding tasks.